Refund Policy
Last updated June 2026 · Lampa
The Lampa promise: inspect before you accept. Open the item and check it with the courier present — if you don't like it or it's faulty, decline it right then, no obligation.
1. Inspect & return on delivery
When your order arrives, open and inspect it with the courier present. If the item isn't as described, is faulty, or doesn't power on/work correctly, decline it on the spot: pay nothing (Cash on Delivery) or get a full refund (if you prepaid).
2. After you accept
Once you've accepted the item and the courier has left, the sale is final except for defects the law requires us to cover. If you spot a problem, contact us quickly on WhatsApp and we'll make it right.
3. Wrong or faulty items
If you receive the wrong item or a manufacturing defect, we replace it or issue a full refund. Items should be unused and in their original packaging with all included accessories.
4. How to request
Message us on WhatsApp or use our contact form with your order number.